Mobicel | Help Centre
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Help Centre

WE ARE HERE TO HELP YOU

Warranty

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Technical Support

Are you having trouble with your Mobicel device, call our help center at 011 541 3300 or email support@mobicell.co.za

Warranty Procedure

Please refer firstly to the Owner’s Manual to ensure that you have followed all the correct installation and operating procedures. To make warranty claims, kindly call our call center on 011 541 3300 or email enquiry@mobicell.co.za

IMPORTANT!

Do not open the hardware or product. Opening the hardware will cause damage that is not covered by this warranty. Only MOBICEL or an Authorized Service Centre should perform a service on the device. MOBICEL does not warrant that the operation of the product will be uninterrupted or error-free.

FREQUENTLY ASKED QUESTIONS

REBEL

  • Is it a Dual or Single Sim Device? – Single Sim
  • What is the memory? – 4GB+512MB
  • What operating system does it use? – Android 6 (Marshmallow)
  • What Colours does it come in? – Gold & Rose Gold
  • Is the operating system upgradable? Currently No

CANDY

  • What size is the device? – 0”
  • What is the memory? – 4GB+512MB
  • What operating system does it use? – Android 6 (Marshmallow)
  • Does it support Wifi & Wifi Hotspot? – Yes
  • Does it have a flashlight? – Yes

PURE MINI

  • What size is the device? – 0”
  • What is the memory? – 4GB+512MB
  • What is the battery capacity on the device? – 1200mAh
  • Does I support Whatsapp? – Yes
  • Does it support Wifi & Wifi Hotspot? – Yes

SWITCH

  • What is the memory? – 8GB+512MB
  • What is the battery capacity on the device? – 2000mAh
  • Is it a Dual or Single Sim Device? – Dual Sim
  • What Warranty does it come with? – 1 Year repair Warranty
  • What operating system does it use? – Android 6 (Marshmallow)

BERRY

  • What is the memory? – 8GB+512MB
  • What is the battery capacity on the device? – 2000mAh
  • Is it a Dual or Single Sim Device? – Dual Sim
  • What Warranty does it come with? – 1 Year repair Warranty
  • What operating system does it use? – Android 6 (Marshmallow)

TRENDY PLUS

  • What is the memory? – 8GB+1GB
  • What is the battery capacity on the device? – 2000mAh
  • Is it a Dual or Single Sim Device? – Single Sim
  • What Warranty does it come with? – 1 Year repair Warranty
  • What operating system does it use? – Android 7 (Nougat)

4U

  • What is the memory? – 8GB+1GB
  • Does it have a Memory Card slot? – Yes
  • Is it a Dual or Single Sim Device? – Dual Sim
  • What Warranty does it come with? – 1 Year repair Warranty
  • Does it support Wifi & Wifi Hotspot? – Yes

U2

  • What is the battery Capacity on the device? 5000mAh (can be used as a Power bank)
  • Is the battery removable? – No, device has a built in battery.
  • Is it a Dual or Single Sim Device? – Dual Sim
  • What Warranty does it come with? –  1 Year repair Warranty
  • Does the device come with a screen protector? Yes

ZEN

  • What operating system does it use? –  Android 7 (Nougat)
  • What colours are available – Comes in Gold with a free Space Grey extra cover.
  • Is it a Dual or Single Sim Device? – Dual Sim
  • What Warranty does it come with? –  1 Year repair Warranty
  • Is the operating system ungradable? Currently No

ARC

  • What operating system does it use? –  Android 6 (Marshmallow)
  • What is the screen size? 5.5” HD
  • What is the Battery capacity on the device? 4000mAh (Can be used as a power bank)
  • Does it have a Finger Print sensor? Yes is does
  • Does the device support 4G LTE? Yes

R9 LITE

  • What operating system does it use? –  Android 7 (Nougat)
  • What is the screen size? – 5.7” HD IPS
  • What is the Battery capacity on the device? – 2900mAh
  • Does it have a Finger Print sensor?  – Yes
  • Does the device support 4G LTE?  – Yes
  • How many mega pixel Camera does the device have? – 13MP Rear & 16MP front.
  • How much does the device cost? – R1999

R9 PLUS

  • What operating system does it use? –  Android 7 (Nougat)
  • What is the screen size? – 5.7” HD IPS
  • What is the Battery capacity on the device? – 3000mAh (Built in, Non removable)
  • Does it have a Finger Print sensor?  –Yes
  • Does the device support 4G LTE? – Yes
  • How many mega pixel Camera does the device have? – 16MP Rear & 20MP+8MP front
  • How much does the device cost? – R2999

COSMO

  • What is the size of the Tablet? – 7”
  • What is the Battery capacity on the device? – 3500mAh (Built in, Non removable)
  • Can it be used to make & receive Calls?  – Yes
  • What operating system does it use? – Android 6 (Marshmallow)
  • What warranty does it come with? –  1 Year repair warranty
  • What is the memory? 8GB+1GB

PLUM

  • What is the size of the Tablet? – 7”
  • What is the Battery capacity on the device? – 2650mAh (Built in, Non removable)
  • Can it be used to make & receive Calls?  – Yes
  • What operating system does it use? – Android 6 (Marshmallow)
  • What warranty does it come with? –  1 Year repair warranty
  • What is the memory? 8GB+1GB

NEO

  • What is the size of the Tablet? – 7”
  • What is the Battery capacity on the device? – 2650mAh (Built in, Non removable)
  • Can it be used to make & receive Calls?  – Yes
  • What operating system does it use? – Android 6 (Marshmallow)
  • What warranty does it come with? –  1 Year repair warranty
  • Does is support 4G LTE? Yes

ECHO

  • What is the size of the Tablet? – 10.1”
  • What is the Battery capacity on the device? – 4600mAh (Built in, Non removable)
  • Can it be used to make & receive Calls?  – Yes
  • Is it 3G enabled? – Yes
  • Does it have a memory card slot? – Yes